Tenant Handbook

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  1. General Information
    1. Letter of Introduction
    2. Contact Information
    3. Rental Payments
    4. Building Hours
    5. Access Control System
    6. Security Guard
    7. Visitor and Special Admits
    8. After Hours Heating and Cooling
    9. Directory Listing
    10. Keys
    11. Office Security
    12. Thefts
    13. Holiday Schedule
    14. Smoking
    15. Soliciting
    16. Map of Local Amenities
  2. Building Rules and Regulations
    1. Quiet Environment
    2. Canvassing
    3. Animals, Bicycles, Vehicles
    4. Office Equipment
    5. Trash
    6. Common Areas
    7. Alterations
    8. Electric Heaters / Fans
    9. Plumbing Fixtures
    10. Fire and Safety Regulations
  3. Move-In Instructions
    1. General Information
    2. Move-In Checklist
    3. Moving Company Requirements
    4. Insurance Requirements
    5. Tenant Contact Form
    6. Freight Elevator Reservation Form
    7. Directory Strip and Door Lettering Form
    8. Key Order Form
    9. Security Access FOB Request Form
    10. Tenant Information Sheet
  4. Building Services
    1. Maintenance
    2. Cleaning Services
    3. Trash Removal
    4. Extermination Services
    5. Mail
    6. Access to Offices
  5. Emergencies
    1. General Information
    2. Fire Emergencies
    3. Building Evacuation
    4. Fire Prevention Rules
    5. Bomb Threats
    6. Power Failures
    7. Medical Emergencies
    8. Elevator Malfunctions
    9. Stairwell Exit Plan
  6. Contractor Services
    1. Introduction
    2. Waiver of Lien Rights
  7. Construction Rules and Regulations
    1. General Information
    2. Access
    3. Personnel
    4. Subcontractors
    5. Housekeeping
    6. Building Systems / Facilities
    7. The Work
    8. Materials
    9. Insurance
    10. Hazardous Materials Spills or Releases
  8. Move-Out Instructions
    1. General Information
    2. Move-Out Checklist
    3. Moving Company Requirements
    4. Freight Elevator Reservation Form
    5. Forwarding Address Form

General Information

Report all emergencies to the appropriate local authorities first, by calling 911 for fire, police and/or ambulance, then to the Management office.  When calling this number, please provide the following information: suite number, floor, tenant name, person calling, phone number and the nature of the emergency.  After business hours, call (713) 939-9300.  The local non-emergency number for police is (713) 884-3131.  The Texas Poison Center is (800) 222-1222.

Below are some common-sense procedures that should be followed in almost every type of emergency.   

  • Remain calm.  Panic can cause more damage and/or injury in many cases than the emergency itself.
  • Contact the appropriate party immediately and relate all pertinent information such as the exact location of the emergency, name and nature of emergency, etc.
  • Do not add to the situation by exaggeration or by relating irrelevant or unsubstantiated statements.
  • Do not become a spectator.  Head away from, not toward, the problem area.  Avoid getting in the way of emergency personnel.
  • Follow the directions of those in charge.
  • Remember, if it is decided to evacuate, use the appropriate areas designated for this purpose, remain calm and be courteous to others.

We strongly recommend that each tenant establish an internal procedure for handling emergency situations. Appropriate representatives should be appointed and given the responsibility of coordinating emergency procedures in cooperation with the management office.  All employees should understand what your emergency coordinator’s role is during emergency situations.  The Management office should have the name and telephone numbers (both during and after-hours) of the emergency coordinator.

The emergency coordinator should be familiar with the location of all emergency exits, equipment and telephone numbers of all emergency services.  The emergency coordinator for the building is the Engineer.  The backup emergency coordinator is the Property Manager.  The emergency control center is the Management office, which initiates all evacuation, facility shut-down procedures, and layouts needed to effect emergency action plans.  The Management office should be aware of any special or unique situations within the tenant’s area such as:

  • Handicapped personnel
  • Unusual working hours
  • Special equipment or materials which would be either helpful or harmful in the event of an emergency
  • Personnel with a history of health problems, such as heart conditions, diabetes, etc.